Frequently asked questions

A compounded medicine is a custom-made medication prepared by a pharmacist to meet the specific needs of an individual patient. It is created by mixing, combining, or altering ingredients to:

• Provide a medication that is not commercially available
• Tailor the dosage or form to the patient's needs
• Eliminate unwanted ingredients, such as allergens

Compounded drugs are not FDA-approved. This means that FDA does not verify the safety, effectiveness or quality of compounded drugs.

The Advanced GLP-1 Protocol is a medication that mimics two gut hormones, GIP and GLP-1, which are released when you eat. These hormones help manage blood sugar levels.

By stimulating insulin and reducing glucagon, GIP and GLP-1 effectively lower blood sugar, making it a useful treatment for Type 2 diabetes.

Additionally, GIP and GLP-1 help control appetite by making you feel full. Combined with diet and exercise, it can lead to improved weight management and reduce the risk of obesity-related health issues.

The duration for which individuals stay on GLP-1 can vary based on individual factors, including the person's response to the medication, their weight management goals, and their overall health. Enhance.MD healthcare professionals will assess the progress of the individual periodically and make decisions about continuing or discontinuing the medication based on individual response.

Semaglutide belongs to a class of medications known as glucagon-like peptide-1 receptor agonists, or GLP-1 RAs. It mimics the GLP-1 hormone, released in the gut in response to eating.

One role of GLP-1 is to prompt the body to produce more insulin, which reduces blood sugar (glucose). For that reason, health care providers have used semaglutide for more than 15 years to treat Type 2 diabetes.

But GLP-1 in higher amounts also interacts with the parts of the brain that suppress your appetite and signal you to feel full. When used in conjunction with diet and exercise, it can assist with weight management.

Administer medication once weekly on the same day each week, at any time of the day, with or without meals.

Administer medication once weekly on the same day each week, at any time of the day, with or without meals.

AK, AZ, CA, CO, CT, DC, DE, FL, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MT, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SD, TX, UT, VA, VT, WA, WI, WV, WY

For more details, we recommend reaching out to our customer service for personalized assistance and the most up-to-date information.

New Patients: The minimum BMI to qualify for GLP-1 treatment is 25 or higher.

Maintenance Patients: If you are currently taking a GLP-1 or have recently taken GLP-1 treatments, the minimum BMI is 20 or higher.

Your medical provider will determine if you're eligible based on BMI and other relevant medical history.

Log in to your account and click "Sign In" at the top right corner of the page to be taken to your member account dashboard. From that screen you'll see the option to edit your account information or click the "My Info" tab to update your email address or password.

Your privacy is of the utmost importance to us. We never sell or share our email lists with outside parties. Our databases are PCI-DSS compliant to protect your information. All credit card information is securely encrypted, and we do not store credit card information in member profiles for your security. Even when you sign up for an auto-ship, only the last four digits of a credit card are visible. All medical information for prescription products is securely stored in compliance with HIPAA regulations around patient privacy and security. For more information, see our Privacy Policy.

Simply log into your account and navigate to the "Medication Subscriptions" section. You will be able to view all current and past orders and their status.

Visa, Mastercard, Discover and American Express. Please note, we do not accept gift cards or pre-loaded credit cards or FSA/HSA cards.

If you've encountered roadblocks in your weight management journey, experiencing inconsistent results, and are now prepared to feel empowered, supported, and motivated, Enhance.MD is the solution for you. Our expert care team adopts an integrative, whole-person approach, meeting you at your current starting point and will guide you towards the healthy body and mind you rightfully deserve. This is weight management tailored to your body.

To stay informed about Enhance.MD, including any relevant promotions, please subscribe to our newsletter (coming soon).

Current members or those interested in becoming a member of Enhance.MD, please reach out to our support team directly by emailing us at support@enhance.md or by calling us at 888-299-5088.

If you are a member and experiencing login issues, please provide the name and email address used for sign-up. If you entered a different email address at the end of your initial intake, please include that as well.

Enhance.MD offers weight management tailored to suit your lifestyle. Our emphasis is on assisting members with achieving and maintaining their weight goals through a personalized, medically guided program. For eligible members, each weight management plan includes virtual visits with an Enhance.MD medical provider who will help guide you through your journey.

The program also includes comprehensive laboratory diagnostics, along with access to a private portal to review your lab results and treatment and communicate with your care team.

See comparative weight loss results below.

Individual results do vary, and concurrent lifestyle modifications can have an impact. Studies also indicate that a mere 5% reduction in weight can improve conditions such as hypertension, cholesterol levels, cardiovascular diseases, PCOS, osteoarthritis, and more.

Citation– Shi Q, Wang Y, Hao Q, et al. Pharmacotherapy for adults with overweight and obesity: a systematic review and network meta-analysis of randomized controlled trials. Lancet. 2022;399:259-269.

1. Click the "Get Started" button to initiate the process.
2. Fill out the Enhance.MD medical intake, providing information about your weight loss goals, lifestyle, and medical history.
3. Upon completion, you'll be prompted to make a payment, which will automatically renew every 4 weeks.
4. Following this, you'll have a virtual meeting with a healthcare provider to discuss all medical information.
5. Finally, if deemed eligible, your prescribed medication(s) will be delivered directly to your door.

If you are not deemed a candidate for the Enhance.MD program, you will be issued a refund.

Enhance.MD encompasses licensed professionals, supported by a team of highly skilled medical and customer service personnel, offering a personalized weight loss program tailored to your individual needs.

Your Enhance.MD healthcare provider will suggest a treatment regimen tailored to your medical background, weight history, and present way of life. After clinical evaluation, your provider will issue the recommended prescriptions if determined necessary. Furthermore, we offer guidance, advice, and effective strategies through our communication platform, empowering you to establish objectives that aid in fostering a lifestyle conducive to your weight loss goals.

This one-on-one consultation is dedicated entirely to you. Your medical provider will assess your eligibility for a personalized GLP-1 treatment plan. The process is simple and confidential.

Do you have any questions or concerns? This is your opportunity to inquire about anything related to your weight management membership with GLP-1.

It is imperative that you get your labs drawn at the nearest Quest Diagnostics location as soon as possible once your order is submitted so that you can move to the next step in the process of becoming an Enhance.MD member. Upon receiving your diagnostic lab results, you will receive an email from us directing you to log in and schedule a video consultation with one of our medical providers from the convenience of your own home.

Our team of medical providers at Enhance.MD is exclusively comprised of US licensed physicians and nurse practitioners. Collectively, they possess decades of valuable experience in managing complex and chronic medical conditions.

At Enhance.MD, your health and safety are always our top priorities. There are instances where pre-existing health conditions, medical history, health data, or potential medication conflicts might make our current treatment options unsuitable for safe and effective treatment.

Due to these considerations, Enhance.MD medical providers may not be able to provide a treatment pathway for you at this moment. Prescription medication isn't suitable for every individual. For any further inquiries, please reach out to our customer service team at support@enhance.md or 888-299-5088.

During your video consultation with your Enhance.MD provider, your provider will thoroughly review all medical information and determine your eligibility for a personalized GLP-1 treatment plan.

Enhance.MD partners with a network of third-party pharmacies to fulfill prescriptions and provide shipping directly to your address.

Medications must be shipped to a physical address.Alternatively, a prescription can be sent to the pharmacy of your choice, however in these instances, you will be directly billed for medication costs.

Current partnered pharmacies:

• Tru Meds Rx
• Strive Pharmacy
• Pharmacy Hub

Our service includes shipping direct to your address from our network of partnered pharmacies, saving you the time of traveling to your local pharmacy.

Enhance.MD can submit a prescription to the pharmacy of your choice, in which case the prescription medication costs will be billed directly to you by your chosen pharmacy at the prices that they determine.

At Enhance.MD, your membership will automatically renew every 28 days. If you choose to pause or cancel your membership, please be aware that it will have an impact on your prescription refills.

Through Enhance.MD, we aim to provide a consistent supply of your weight management medication. This will be billed as part of the medication refill process when your prescription is transmitted to the pharmacy every 28-days.

You have the flexibility to pause or cancel your subscription at any time. If you need assistance with this process, please feel free to contact our customer support team at support@enhance.md or give us a call at 888-299-5088.

There could be several reasons for this issue. The two common reasons are new construction, where the address is not yet in our database software, or the fact that we do not currently ship to that particular state. For assistance, please don't hesitate to contact our customer support team at support@enhance.md or by giving us a call at 888-299-5088.

The costs of our programs include lab work, virtual medical provider visits, medication through partnered pharmacies, and shipping. For current pricing, click here.

Rest assured, there are no hidden fees.

To recover your account, please select "Sign In" then "Forgot Password" option. Enter your email address connected to your Enhance.MD subscription to receive the steps to reset your password.

Your photo and/or ID have not been accepted for several reasons. Please ensure that they are accurate, high-quality, clear images for successful submission.

If you require assistance, please reach out to our customer support team at support@enhance.md or give us a call at 888-299-5088.

Please reach out to our customer support team at support@enhance.md or give us a call at 888-299-5088.

There are a couple of reasons why this might take place. To correct this, please reach out to our customer support team at support@enhance.md or give us a call at 888-299-5088.

This process usually takes 3-5 business days to complete.

Get ready to begin your journey towards a healthier, happier you by completing the medical intake form today. Simply click on the "Get Started" link to get going.

For assistance, please reach out to our customer support team at support@enhance.md or give us a call at 888-299-5088.

Your account can be created; however, without the necessary ID verification, we won't be able to offer any healthcare services.

If you were unable to upload the required photos during checkout, you can log into your Enhance.MD dashboard and click on "My Info". At the bottom of the "My Info" section you can View and Add your photos. You have the option to take a live photo or upload an existing photo from your device. If you have any issues or questions you can reach out to our customer support team at support@enhance.md or give us a call at 888-299-5088.

A full-face photo and a photo of your government issued ID are required. To be accepted, the photos should follow the below criteria:

• The face photo should be clear, both eyes visible and open, selfie style.
• The photo of your government issued ID, such as your drivers license or passport, should show the full ID and be clear enough to read the information. (For your drivers license only the front side of your ID is required.)

• Double-check the code: Make sure you've entered the discount code correctly, including any capitalization or special characters. Discount codes are usually case-sensitive, so be sure to enter it exactly as provided.
• Check the terms and conditions: Review the terms and conditions of the discount code to ensure you meet all the requirements. Some codes may have specific conditions, such as a minimum purchase amount or restrictions on certain products or categories.
• Expiration date: Verify that the discount code is still valid and has not expired. Many discount codes have a limited timeframe during which they can be used.
• Single use: Some discount codes are for one-time use only. Make sure you haven't used the code previously, as it may not work again.
• Contact customer support: If you've tried all the above and the discount code still doesn't work, it's best to reach out to the customer support team of the website or store where you're making the purchase. They can assist you in resolving the issue and may be able to manually apply the discount if it's valid.

Yes, of course! 888-299-5088

Our goal is to respond in less than 24 hours. Communication is a priority at Enhance.MD!

If you have any questions or need assistance with anything related to Enhance.MD, please don't hesitate to reach out. Whether it's through email, phone, or any other preferred method, we will be available to you.

If you're experiencing a medical emergency, call 911.

HbA1c is short for Glycated Hemoglobin

The HbA1c test measures the average blood sugar levels over a period of time and is primarily used to assess diabetes management. It provides a long-term picture of your blood sugar control and helps monitor the risk of complications associated with diabetes.

TSH stands for Thyroid Stimulating Hormone

The TSH test measures the levels of thyroid-stimulating hormone, which is crucial for evaluating thyroid function. Abnormal TSH levels can indicate an underactive or overactive thyroid, which can impact your metabolism, energy levels, and overall well-being.

Lipids play various roles, including energy storage, insulation, and hormone production. Lipid tests, such as HDL (high-density lipoprotein), LDL (low-density lipoprotein), total cholesterol, and triglycerides, provide valuable information about an individual's cardiovascular health.

The comprehensive metabolic panel (CMP)

The CMP test assesses different markers related to your body's metabolism, including liver function, kidney function, blood sugar levels, and electrolyte balance. It can provide insights into conditions like liver or kidney disease, diabetes, and electrolyte imbalances.

Our committed medical professionals will vigilantly oversee essential indicators, such as Complete Metabolic Panel, lipids (cholesterol and triglycerides), TSH, and HbA1c. This thorough monitoring aims to detect any potential underlying liver, pancreatic, kidney and thyroid dysfunction before initiating treatment.

There are many online providers that are cutting corners and not meeting the standard of care. Enhance.MD medical providers believe in the principle of first do no harm and thoroughly screen each individual to rule out possible reasons where GLP-1 therapy might be contraindicated.

It takes approximately 1-2 business days after your scheduled visit for us to receive your lab results. They will be populated to your account dashboard. Our providers will be ready to review your lab results with you to start your weight management journey.

Our collaboration with Quest Diagnostics across the country has simplified the process for you. Once your lab work is requested, we will alert you and provide a convenient link. You can easily schedule appointments at your convenience through Quest. Your labs will be monitored every six months while enrolled in the Enhance.MD program.

At Enhance.MD, your well-being takes precedence in the prescription of weight management medication. We uphold a critical standard that we do not compromise on—comprehensive lab work. The results of laboratory tests assist your medical provider in assessing whether weight management medication aligns with the specific requirements of your body.

This medication was designed to be unrefrigerated for shipment and has been tested to be stable in extreme temperatures, however it should be taken inside and put in the refrigerator the day of delivery to ensure longevity and freshness of the product. If you will not be home at any point the day of delivery, please reach out to customer service to see if your delivery schedule can be adjusted or have your shipping address updated. You can reach us at support@enhance.md or give us a call at 888-299-5088.